Q. I cannot access the library.

To isolate the cause of the problem, please follow these 6 steps in this order without skipping any steps:

• Clear your browser cache and cookies, then try accessing the library again.
• Confirm your eRaider password:  https://eraider.ttuhsc.edu
• Confirm that you can login and view the library test page:  https://hscweb.ttuhsc.edu/libraries/testing/
  • NOTE - you may need to click the library test page link twice.
• Try accessing the library with a different web browser  (Chrome, FireFox, Edge, Safari).
• Try accessing the library from a different device, such as a phone, tablet, or laptop.
• Try accessing the library from a different network, such as a coffee shop.

See also:   How do I access TTUHSC library resources from off-network (off-campus)?

See also:   Who has remote access to TTUHSC library resources?