Answered By: Paul Landers
Last Updated: Jan 23, 2020     Views: 1913

  • It can take up to 30 minutes before all systems recognize a new eRaider password.
  • In rare cases, an eRaider password change may not successfully propagate to library systems. Change your eRaider password again, then wait 30 minutes before accessing library resources.
  • If you cannot login to any TTUHSC resources the eRaider system itself may be experiencing a global problem. Wait 1 hour before trying again.

Technical details - the TTUHSC network balances the load of password changes among a collection of servers. Password changes are not shared instantaneously between these servers. They synchronize every 15-30 minutes.